--- title: "Freshdesk MCP server" url: "https://martechdb.com/vendors/freshdesk" markdown_url: "https://martechdb.com/vendors/freshdesk.md" api_url: "https://martechdb.com/api/v1/vendors/freshdesk.com" updated: "2026-10-12" --- # Freshdesk MCP server Yes. Freshdesk publishes an official MCP server at an address made for your account (https://{subdomain}.freshdesk.com/mcp). It's hosted. It offers 37 tools. MartechDB lists only servers the vendor publishes itself, never community servers. - Website: [freshdesk.com](https://freshdesk.com) - Categories: [Help desk & live chat](https://martechdb.com/categories/help-desk-live-chat.md) ## Review Freshdesk's Freshworks MCP for Freshdesk scores 65/100 on MartechDB's Agent Readiness Index: easy to connect an AI agent to, with a few gaps. The good: - Hosted by Freshdesk: connect by URL, with nothing to install - Documented, with 37 tools known Not checked yet: how you sign in; what agent access costs. ## Agent Readiness Index: 65/100 (provisional) How friendly Freshdesk is to AI agents, from its best official MCP server. Anything not yet researched scores nothing, so this score may rise once it is. Methodology v1.1: https://martechdb.com/methodology. - Official MCP server: 30/30 (Published by the vendor) - Hosted by the vendor: 25/25 (Connect by URL, nothing to install) - OAuth sign-in: pending (Sign-in: see vendor docs) - Documented tools: 10/10 (A docs page, and its tools are known) - Free to start, pay as you go: 0/15 (Not stated by the vendor) ## Freshworks MCP for Freshdesk - Address: https://{subdomain}.freshdesk.com/mcp - Runs: Hosted - Sign-in: Sign-in: see vendor docs (`unknown`) - Official MCP Registry: not listed - Documentation: https://support.freshdesk.com/support/solutions/articles/50000012670-model-context-protocol-mcp-integration-in-freshdesk-eap- - How we know it's official: Documented on Freshdesk's own site, at support.freshdesk.com - First seen: 2026-10-12 - Last checked: not checked yet ### Tools (37) The server needs sign-in before it lists its tools, so these are as the vendor's documentation names them ([source](https://support.freshdesk.com/support/solutions/articles/50000012670-model-context-protocol-mcp-integration-in-freshdesk-eap-)), read on 2026-10-30. They may be out of date. - `createTicket`: Create a ticket - `fetchTicket`: Get details of a particular ticket - `fetchTickets`: Get list of tickets - `fetchSearchTickets`: Filter tickets based on search criteria - `updateTicket`: Update an existing ticket - `createTicketBulkUpdate`: Update multiple tickets in bulk - `fetchTicketConversations`: Get conversations associated with a ticket - `replyTicket`: Reply to a ticket conversation - `createTicketNote`: Add a note to a ticket - `updateConversation`: Add a message to an existing conversation - `createContact`: Create a contact - `fetchContact`: Get details of a particular contact - `fetchContacts`: Get list of contacts - `fetchContactAutocomplete`: Search for a contact by name - `fetchAgent`: Get details of an agent - `fetchAgents`: Get list of agents - `createAgent`: Create an agent - `updateAgent`: Update an existing agent - `createGroup`: Create a group - `fetchGroup`: Get details of a particular group - `fetchGroups`: Get list of groups - `updateGroup`: Update details of a group - `createCompany`: Create a company - `fetchCompany`: Get details of a particular company - `fetchCompanyAutocomplete`: Search for a company by name - `fetchSearchCompanies`: Filter companies using custom company fields - `updateCompany`: Update an existing company - `fetchSolutionCategories`: Get list of solution categories - `fetchSolutionCategory`: Get details of a particular solution category - `createSolutionCategory`: Create a solution category - `fetchSolutionCategoryFolders`: Get folders associated with a category - `fetchSolutionFolder`: Get details of a particular solution folder - `createSolutionCategoryFolder`: Create a solution folder. - `fetchSolutionFolderArticles`: Get articles associated with a folder - `fetchSolutionArticle`: Get details of a solution article - `createSolutionFolderArticle`: Create a solution article - `updateSolutionArticle`: Update a solution article ### Connect it Claude Code: ```sh claude mcp add --transport http freshdesk 'https://{subdomain}.freshdesk.com/mcp' ``` - Add to Cursor: - Add to VS Code: - Claude.ai and Claude Desktop: Customize, Connectors, "+", Add custom connector, then paste https://{subdomain}.freshdesk.com/mcp - ChatGPT: Settings, Apps, Advanced settings, turn on Developer mode, Create, then paste https://{subdomain}.freshdesk.com/mcp (this usually works only with servers that use self-serve sign-in or none) JSON for Cursor, Windsurf and other clients that connect to hosted servers: ```json { "mcpServers": { "freshdesk": { "type": "http", "url": "https://{subdomain}.freshdesk.com/mcp" } } } ``` ## Questions ### Does Freshdesk have an official MCP server? Yes. Freshdesk publishes its MCP server itself. Freshdesk's own documentation describes it. MartechDB only lists servers a vendor publishes, never community copies. ### What is the Freshdesk MCP server URL? The address is https://{subdomain}.freshdesk.com/mcp, with the parts in braces filled in for your Freshdesk account. ### How do I connect Freshdesk MCP to Claude, ChatGPT or Cursor? In Claude, add https://{subdomain}.freshdesk.com/mcp as a custom connector (Customize, Connectors, Add custom connector). In Cursor, use the Add to Cursor link on MartechDB's page, or paste the JSON settings into your mcp.json. In Claude Code, run: claude mcp add --transport http freshdesk 'https://{subdomain}.freshdesk.com/mcp' ### What can the Freshdesk MCP server do? It offers 37 tools, including createTicket, fetchTicket, fetchTickets, fetchSearchTickets and updateTicket (as its documentation names them, read on 30 Oct 2026). ### Is the Freshdesk MCP server in the official MCP Registry? No. Freshdesk hasn't published it to the official MCP Registry. ### What are the alternatives to Freshdesk's MCP server? In Help desk & live chat, the most agent-friendly alternatives with an official MCP server are SmartsUpp (97/100), Respond.io (97/100), Helpmonks (95/100), Sapling (94/100) and Productlane (92/100). Freshdesk scores 65/100 on the same index. ## Change history - 2026-10-12: Added to MartechDB with Freshworks MCP for Freshdesk ## Alternatives to Freshdesk's MCP server In Help desk & live chat, the most agent-friendly first: - [SmartsUpp](https://martechdb.com/vendors/smartsupp.md) (smartsupp.com), Agent Readiness Index 97/100 - [Respond.io](https://martechdb.com/vendors/respondio.md) (respond.io), Agent Readiness Index 97/100 - [Helpmonks](https://martechdb.com/vendors/helpmonks.md) (helpmonks.com), Agent Readiness Index 95/100 - [Sapling](https://martechdb.com/vendors/sapling.md) (sapling.ai), Agent Readiness Index 94/100 - [Productlane](https://martechdb.com/vendors/productlane.md) (productlane.com), Agent Readiness Index 92/100 ## Get this data - API: `curl https://martechdb.com/api/v1/vendors/freshdesk.com` - MCP: `claude mcp add --transport http martechdb https://martechdb.com/mcp`, then ask about Freshdesk. - Web page: https://martechdb.com/vendors/freshdesk