Pylon MCP server

Create an internal thread on an issue, optionally synced to an internal Slack channel

List an issue's followers

Add or remove teammates as followers of an issue

Link a Linear, Jira, GitHub, Asana, or Shortcut ticket to an issue

Search accounts by name, domain, external ID, tags, custom fields, etc.

Fetch a single account, including custom field values

Create a new account

Update account fields

Upload files (e.g. PDFs) to an account's Files tab

Upload a file and get back an attachment ID and URL

List the notes in an account's Notes block, newest first

Create a timestamped account note or edit its title or HTML body

Search contacts by name, email, phone, account, and more

Fetch a contact by ID

Create a contact on an account, update an existing contact's name, account, or custom fields, or merge duplicate contacts

Search Pylon team members by name, or look one up by email

Fetch a Pylon team member by ID

Return the authenticated user and their organization

Look up teams by name, or list all teams

Read a team's details, members, and subteams

Create a team, or update its name, icon, members, and subteams

List CRM users, current mappings, and email-matched suggestions

Map or unmap the specified CRM users

List the knowledge bases you can read

List collections in a knowledge base

Fetch a collection's details and visibility settings

List the articles and sub-collections directly inside a collection

Full-text search across article titles and content

Fetch an article's content and visibility settings, by ID or by the identifier in its public URL; optionally include its images

List the tracked websites and external sites configured for your org

Create a draft article, or save new draft content for an existing article without publishing

Publish an article's content

Change an article's visibility and AI agent access

Move an article into a different collection

Search feature requests by status and other filters

Fetch a feature request, including its evidence

List the feature request statuses configured for your org

Create a feature request with optional initial evidence, or update its title, description, status, or custom fields

Record that a customer asked for an existing feature request, linking the issue or account

Merge duplicate feature requests into one; evidence and linked tickets move over and the duplicates are archived

Search tasks across your organization, or for one account or project

Fetch a task, including its subtasks and 20 most recent comments

List the default and custom task statuses

Create a task or update only the fields you provide

Add a task comment, or replace the body of a comment you authored

Delete a task and its subtasks

Search or list projects by name, account, owner, and status

Fetch a project's details and progress

Create a project for an account, optionally from a template, or update an existing project

List project templates

List milestones for a project or account, or fetch one by ID

Create a milestone in a project or update an existing milestone

Search call recordings by title or account name, or by what was said during the call

Fetch a recording's details, participants, summary, and full transcript, or list an account's recent recordings

List NPS, CSAT, and custom surveys

Fetch survey responses by survey or issue

List trigger groups

List triggers with their kickoffs, actions, and firing statistics

Fetch a trigger's full configuration

List the available kickoff types, or describe one kickoff's supported conditions and actions

List the available action types, or describe one action's variables and compatible kickoffs

Example payloads for common trigger patterns

Validate a save_trigger payload without saving it

Create a disabled trigger, or replace an existing trigger's configuration

List visible macro summaries and groups, with optional name search and group filtering

Read stored HTML, text type, visibility, configured action types, and attachment summaries

Create a text-only macro or edit an existing macro's name, message text, or text type

Permanently delete a macro, including its actions and attachments

Build a validated filter for any object type

Fields, operators, and reference types available when filtering an object type

List custom field definitions for an object type

List issue, account, or knowledge base article tags, or look one up by exact value

Create a tag, or rename or recolor an existing tag

Permanently delete a tag and remove it from everything it's applied to

Discover exact supported action names, regardless of recorded events

Search recorded actions and changes in your organization by object, action, and time

Send a request about Pylon to Pylon's own support team

Find the AI agent ID to test.

Find customer-visible variation IDs for an agent.

Find datasets and their case counts.

Create an empty dataset.

Snapshot readable issues as cases (up to 100 per dataset).

Start asynchronous runs for one or more agent configurations.

Find customer backtests, their runs, and progress.

Get paginated progress and results for a backtest or run.

Compare every agent result for one case.

Inspect the full message, tool, and event timeline for a result.

See an AI agent's full activity on a real issue: tool calls, runbook steps, escalations, messages, and outcomes.

Rate one case result thumbs up or thumbs down, or clear its rating.