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Freshdesk
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Freshdesk MCP server

freshdesk.com

Yes. Freshdesk publishes an official MCP server at an address made for your account (https://{subdomain}.freshdesk.com/mcp). It's hosted. It offers 37 tools.

Official MCP server
Hosted
Sign-in: see vendor docs

Official: documented on Freshdesk's own site, at support.freshdesk.com. Maintained by Stuart Brameld.

Freshdesk MCP server review

65/100

Freshdesk's Freshworks MCP for Freshdesk scores 65/100 on MartechDB's Agent Readiness Index: easy to connect an AI agent to, with a few gaps.

The good

  • Hosted by Freshdesk: connect by URL, with nothing to install

  • Documented, with 37 tools known

The bad

  • Nothing we've found.

Not checked yet: how you sign in; what agent access costs. Anything not checked scores nothing.

Official MCP server

Freshworks MCP for Freshdesk

Address
https://{subdomain}.freshdesk.com/mcp Fill in the parts in braces for your account.
Runs
Hosted
Sign-in
Sign-in: see vendor docs
Vendor docs
Official MCP Registry
Not listed
How we know it's official
  • Documented on Freshdesk's own site, at support.freshdesk.com.
Documentation
support.freshdesk.com/support/solutions/articles/50000012670-model-con...
Tools
37 tools · from Freshdesk's documentation
First seen
12 Oct 2026
Last checked
We can't check it: its address is different for each account.

Freshworks MCP for Freshdesk tools (37)

The server needs sign-in before it lists its tools, so these are as Freshdesk's documentation names them (read 30 Oct 2026). They may be out of date.

  • createTicket

    Create a ticket

  • fetchTicket

    Get details of a particular ticket

  • fetchTickets

    Get list of tickets

  • fetchSearchTickets

    Filter tickets based on search criteria

  • updateTicket

    Update an existing ticket

  • createTicketBulkUpdate

    Update multiple tickets in bulk

  • fetchTicketConversations

    Get conversations associated with a ticket

  • replyTicket

    Reply to a ticket conversation

  • createTicketNote

    Add a note to a ticket

  • updateConversation

    Add a message to an existing conversation

Connect your AI to Freshdesk

Add the official Freshdesk MCP server to Claude, ChatGPT or your editor.

Connect Freshdesk MCP to Claude

Claude.ai and Claude Desktop

  1. Open Customize, then Connectors.

  2. Click +, then Add custom connector.

  3. Name it Freshdesk, paste the address below and click Add.

Claude Code

Freshdesk MCP server questions

Does Freshdesk have an official MCP server?

Yes. Freshdesk publishes its MCP server itself. Freshdesk's own documentation describes it. MartechDB only lists servers a vendor publishes, never community copies.

What is the Freshdesk MCP server URL?

The address is https://{subdomain}.freshdesk.com/mcp, with the parts in braces filled in for your Freshdesk account.

How do I connect Freshdesk MCP to Claude, ChatGPT or Cursor?

In Claude, add https://{subdomain}.freshdesk.com/mcp as a custom connector (Customize, Connectors, Add custom connector). In Cursor, use the Add to Cursor link on MartechDB's page, or paste the JSON settings into your mcp.json. In Claude Code, run: claude mcp add --transport http freshdesk 'https://{subdomain}.freshdesk.com/mcp'

What can the Freshdesk MCP server do?

It offers 37 tools, including createTicket, fetchTicket, fetchTickets, fetchSearchTickets and updateTicket (as its documentation names them, read on 30 Oct 2026).

Is the Freshdesk MCP server in the official MCP Registry?

No. Freshdesk hasn't published it to the official MCP Registry.

What are the alternatives to Freshdesk's MCP server?

In Help desk & live chat, the most agent-friendly alternatives with an official MCP server are SmartsUpp (97/100), Respond.io (97/100), Helpmonks (95/100), Sapling (94/100) and Productlane (92/100). Freshdesk scores 65/100 on the same index.

Alternatives to Freshdesk's MCP server

Vendors in Help desk & live chat with an official MCP server, the most agent-friendly first. Freshdesk scores 65/100.

SmartsUpp

SmartsUpp

smartsupp.com

97/100
Respond.io

Respond.io

respond.io

97/100
Helpmonks

Helpmonks

helpmonks.com

95/100
Sapling

Sapling

sapling.ai

94/100
Productlane

Productlane

productlane.com

92/100
Compare all 30 Help desk & live chat vendors →

Change history

What we've seen change for Freshdesk, newest first.

  1. Freshdesk: Added to MartechDB with Freshworks MCP for Freshdesk

Use with AI

Connect your AI to MartechDB

Then ask it about Freshdesk, or any of the 1,698 marketing tools with an official MCP server. Free, no sign-in.

Claude.ai and Claude Desktop

  1. Open Customize, then Connectors.

  2. Click +, then Add custom connector.

  3. Name it MartechDB, paste the address below and click Add. There's no sign-in.

The free plan allows one custom connector. On Team and Enterprise plans, an owner adds the connector first.

Show that your MCP server is verified

If you work at Freshdesk, add this badge to your MCP docs or README. It's free, it's the same for every vendor, and it updates from our daily checks: it shows uptime while the server responds, and says so if it stops.

Official MCP server, verified by MartechDB
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Something wrong or out of date? Suggest a correction or email us, and we'll check it against the evidence. Every correction we make is listed on Corrections.